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Infor to address city Tuesday about utility billing glitch

Posted: 1:29 PM, Oct 05, 2018
Updated: 2018-10-05 14:29:43-04

Representatives with Infor, the company responsible for a computer glitch that has led to thousands of water bill errors, will address the Corpus Christi City Council on Tuesday.

Infor has been running the city’s billing software since January. During the summer, several people began complaining that they were either over-billed or under-billed.

Mayor Joe McComb tells us he took part in a telephone conference with company representatives last Friday. He said they know he’s not happy with the service we’re getting. “They acknowledged that they understood my frustration and they’re position was they’re going to do what it takes to make it right and make the city whole.”

McComb also said he was glad to hear Infor was willing to find a solution. He said he told Info “We’ve got a lot of folks down here that are not happy and for the amount of money we’ve spent we think we should have a system that works.” So, I said “I’m looking forward to you coming down here on Tuesday, telling us how you’re going to solve this problem, how quickly you’re going to solve this problem and make us whole with out community because we’re a service-oriented business. That’s our business, the city.”

Mayor Joe McComb, “They understood my frustration and their position was they’re going to do what it takes to make it right and make the city whole and I said “I’m glad to hear that because we’ve got a lot of folks down here that are not happy and for the amount of money we’ve spent we think we should have a system that works.”

McComb hopes the situation will be resolved in the next 30 to 60 days.

Meanwhile, he said if you’ve been over billed, the city will work with you to get you current.
He said as long as you’re working with the city, your water will not be turned off.